Employment Opportunities

Silk Road Medical is hiring! We are looking for candidates to join our team for the following positions:

Customer Success Representative

Summary:The Customer Success Representative will provide key communications support for the entire organization. This role involves making daily judgement calls and the use of discretion while working both autonomously and in a team environment.

Position Responsibilities:

      • Assume responsibility for taking a proactive role and managing the needs while exceeding the expectations of our customers by researching, problem solving and generating information
      • Set up new customers, assign customer number, obtain all pertinent account information for shipment and billing
      • Support customers with issues regarding shipments or billings
      • Support customer contracts and pricing agreements
      • Collaborate directly with customers to confirm orders, and respond to inquiries
      • Process sales orders, billing orders, and trunk stock requests
      • Proactively work with sales reps to resolve sales order discrepancies and purchase order issues to ensure invoices are accurate
      • Maintain records of customer orders, payments, and interactions
      • Coordinate RMA/RGA process with customers
      • Coordinate quarterly trunk stock and finished goods physical inventory
      • Maintain policies, procedures, and systems to ensure the smooth and timely coordination of information, products, and payments
      • Provide backup support to the logistics department on a needed basis

Position Qualifications:

      • Bachelor’s Degree in Business or equivalent preferred
      • 2 years Customer Service Experience preferred
      • Must be self-motivated with the ability to exercise good judgment to reach prudent decisions.
      • Solid computer skills, including Excel, Word, and Outlook
      • Strong analytical skills coupled with exceptional attention to detail
      • Must have excellent verbal and written communications skills
      • Excellent research and problem-solving skills
      • Excellent customer service skills and attitude
      • Positive outlook and professional demeanor
      • Ability to work in fast paced and changing environment
      • Demonstrated ability to learn and become an expert
      • Knowledge of SalesForce.com is a plus
      • Knowledge of QAD or IQMS ERP software a plus

Human Resources Manager

Summary: The Human Resource Manager guides and manages the overall provision of human resources, policies, and programs for the Company

Position Responsibilities:

Human Resources

      • Payroll preparation and payment, vacation accrual, commission payments through ADP
      • Expense reporting tracking, auditing and payment through Concur
      • Set up and manage state tax jurisdictions for payroll and other, ensuring all applicable taxes are paid on a timely manner
      • Recruiting and staffing
      • New hire orientation and enrollment forms
      • Benefits maintenance, including health, vision, dental, 401k and flexible spending plans
      • Annual performance reviews and goal setting
      • Compensation tracking and assessment
      • Vendor credentialing and background checks
      • Assist with periodic accounting audits in the personnel area

Office & Finance (help as needed)

      • Assist with facilities, space planning and potential Company moves
      • IT backup for employee requests and issues
      • Assist with accounts payable, accounts receivable and maintenance
      • Contracts, vendor and customer maintenance
      • Assist sales operations and customer service when available

Position Qualifications:

      • 5 years’ experience in human resource role with general business preferred
      • QuickBooks experiencey
      • ADP payroll experience
      • Preferred experience:  facilities management, customer service and sales operations (salesforce.com), IT and office management

Interested candidates should submit their resume to info@silkroadmed.com. Please list the region and position you are applying for in the subject line of the email.

  • ©2016 Silk Road Medical

  • 735 North Pastoria Avenue, Sunnyvale, CA 94085

    phone: 855.410.TCAR (8227)
    local phone: 408.720.9002
    fax: 408.720.9013